← Back

NEXA LOGIX (PTY) LTD Refund Policy

Last Updated: June 2026

1. Subscription Payments

All subscription fees are billed in advance and provide access to software services for the applicable subscription period.

2. Non-Refundable Services

Unless required by applicable law, subscription payments are non-refundable once access to the platform has been granted.

3. Eligible Refund Requests

Refunds may be considered under the following circumstances:

• Duplicate payments.
• Billing errors caused by NEXA LOGIX.
• Unauthorized transactions verified through investigation.
• Technical failures preventing access to purchased services.

4. Ineligible Refund Requests

• Failure to use the platform.
• User cancellation after activation.
• Partial subscription periods.
• Plan downgrades.
• User misunderstanding of available features.

5. Refund Review Process

All refund requests are reviewed individually. NEXA LOGIX reserves the right to approve or reject refund requests at its sole discretion.

6. Processing Time

Approved refunds may take between 5 and 14 business days depending on the payment provider and banking institution.

7. Subscription Cancellation

Customers may cancel subscriptions at any time. Cancellation prevents future renewals but does not automatically entitle the customer to a refund.

8. Chargebacks

Fraudulent or unjustified chargebacks may result in immediate suspension or termination of platform access.

9. Contact Support

Email: support@nexalogix.co.za
Phone: +27 65 916 1770